Privacy Policy
Questions about the booking process
Questions about the confirmation/ticketing process
Questions about the shipping process
Questions about the traveling process
Questions about the Booking Process
Questions about Cancelling or Modifying an existing reservation
Questions about problems encountered during the hotel check-in process
Questions about the Booking Process
Questions about Cancelling or Modifying an existing reservation
Questions about problems encountered during check-in
Questions about the Booking Process
Questions about Cancelling or Modifying an existing trip insurance policy
Questions about insurance claims
Questions about the overall on-line Booking Process
Questions about errors encountered during the Booking Process
Travel Tips
Current Regulations
Air Reservations
Questions about the booking process (top)
What if I typed in the wrong date? Most airlines
allow us to void a transaction
within 24 hours of the initial purchase. Please
call our Help Desk at 619-435-6103 between 9am-10pm EST to have one of our agents
stop and void your request. Please be advised you will be charged a
VOID FEE PER TICKET. We may also assist you in purchasing a ticket with
the correct dates of travel at the lowest available fare.
If
24 hours have passed our Help Desk (619-435-6103 between 9a-10pm EST) can check
on the airline penalties and rules for your specific ticket. Please note some airlines
do not allow any changes after the ticket has been purchased.
What if I typed in the wrong email address? Please
go to our Customer Support page and choose the “wrong email address” option from
the drop down menu and provide us with the correct email address. We will then send
you an email confirming that we have updated your reservation with the correct email
address. You may also call our Help Desk (619-435-6103 between 9a-10pm EST). Once
the email address is fixed, we will email you your itinerary.
What if I typed in the wrong departure or arrival times?
Most airlines allow us to void a transaction within 24 hours of the initial purchase.
Please call our Help Desk at 619-435-6103 between 9am-10pm EST to have one of our
agents stop and void your request. Please be advised you will be charged a
VOID FEE PER TICKET We may also assist you in purchasing
a ticket with the correct dates of travel at the lowest available fare.
If
24 hours have passed our Help Desk (619-435-6103 between 9a-10pm EST) can check
on the airline penalties and rules for your specific ticket. Please note some airlines
do not allow any changes after the ticket has been purchased.
What if I typed in the wrong airport? Most airlines
allow us to void a transaction within 24 hours of the initial purchase. Please call
our Help Desk at 619-435-6103 between 9am-10p EST to have one of our agents stop
and void your request. Please be advised you will be charged a
VOID FEE PER TICKET. We may also assist you in purchasing a ticket with
the correct dates of travel at the lowest available fare.
If
24 hours have passed our Help Desk (619-435-6103 between 9a-10pm EST) can check
on the airline penalties and rules for your specific ticket. Please note some airlines
do not allow any changes after the ticket has been purchased.
What if I typed in the wrong name(s)?
UNFORTUNATELY NAMES CAN NEVER BE CHANGED/ALTERED FOR ANY
REASON.
Most airlines allow us to void a transaction within 24
hours of the initial purchase. Please call our Help Desk at 619-435-6103 between
9am-10p EST to have one of our agents stop and void your request. Please be advised
you will be charged a
VOID FEE PER TICKET. IF
IT’S BEEN MORE THAN 24 HOURS YOU WILL NEED TO CALL THE AIRLINE DIRECTLY FOR ASSISTANCE.
You may be required to purchase a brand new ticket with the correct name.
How do I contact a travel consultant? Our Help
Desk may be reached at 619-435-6103 between 9a-10pm EST. You may also email your
questions/comments/concerns to
helpdesk@travelsupport.com. If you were unable to successfully complete
your reservation online, call our Help Desk at 619-435-6103 between 9a-10pm EST
for further assistance.
How do I add additional passengers to an existing reservation?
Once a reservation is created it can never be increased. All additional passengers
must be booked in a separate reservation at the current fare. If the person in question
is under 18, you must contact the airline in order to book him/her.
Can a child travel alone? A child traveling without
the accompaniment of an adult over the age of 18 is considered an UNACCOMPANIED
MINOR.
YOU MAY NOT USE THE SERVICES OF OUR WEBSITE TO BOOK
AN UNACCOMPANIED MINOR. UNACCOMPANIED MINOR RESERVATIONS MUST BE MADE DIRECTLY WITH
THE AIRLINE ON WHICH THE CHILD WILL FLY. You may visit our Airline Contact
page to access toll free numbers for a list of world-wide airlines. Since every
airline has established their own rules regarding this, we highly recommend you
visit the airlines website for specific regulations regarding Unaccompanied Minors.
What are the rules for traveling with an infant or toddler
under the age of 2?
An infant is considered a child from 0-24 months. You may travel with infant in
lap at no additional charge. For added comfort and security in flight, most airlines
suggest you purchase a seat for the infant. You will be required to have an infant
car seat for safety. Infants occupying a seat are subject to the full adult fare.
For child safety seats/stroller/bassinet information, please visit the airlines
website for their specific rules and regulations. You may be required to provide
proof of age (such as a birth certificate or passport) at the airport for any children
under the age of 18 traveling with you.
An infant is considered
a child from 0-24 months. A separate ticket is required for every infant whether
it’s in lap or in a separate seat. Depending on the destination, the airline may
offer a discounted fare for the infant. Please note that most infant tickets purchased
via our website for international travel require a paper ticket. A shipping fee
of $19 for the USA or $38 for Canada will apply. Tickets may only be shipped to
the billing address. You may also reserve and purchase the infant ticket directly
from the airline. You must provide them with the accompanying adult ticket information.
Some airlines have different rules and regulations regarding infants. We highly
recommend you visit the airlines website for their specific rules and regulations.
When one adult travels with 2 infants, the adult may only hold ONE infant. An additional
seat at the adult fare must be purchased for the 2
nd infant. Maximum
number of infants per adult is 2. For airport security information related to traveling
with infants and children, please visit the TSA website at:
http://www.tsa.gov/travelers/airtravel/children/index.shtm
How do I contact the airlines with a question?
Please visit our Airline Contact page. This page will provide you with the toll
free phone numbers for a list of world-wide airlines. You may also visit the airlines
website.
Why is a flight or fare shown and then not available when
I attempt to book it? This happens when the airline doesn’t update their
inventory as frequently as they should therefore listing fares that are in fact
sold out. The fares are constantly changing and we suggest to try back later to
view updated flights and fares. We apologize for any confusion, frustration or inconvenience
this may cause you. However, please note that Airline Reservation System (GDS) availability
is the responsibility of the Airlines to update; not the responsibility of the travel
site. The travel site simply displays the availability provided by Airlines to the
GDS.
Why did I receive a "Validation Error" when
trying to book? If you are receiving an error message it means that the
airline is unable to confirm the requested flight at the fare listed. This happens
when the airline doesn’t update their inventory as frequently as they should and
they are unable to confirm the itinerary at the fare requested.
How do I cancel my reservation? If you are within
24 hours of the initial purchase, most airlines allow us to void a transaction.
Please call our Help Desk at 619-435-6103 between 9a-10pm EST to have one of our
agents stop and void your request. Please be advised you will be charged a
VOID FEE PER TICKET Also, the original service fee
paid is non-refundable.
If 24 hours have passed our Help Desk (619-435-6103 between 9a-10pm EST) can check
on the airline penalties and rules for your specific ticket. If the fare rules allow
for it, you may hold your ticket for future credit. Please note some airlines do
not allow any changes after the ticket has been purchased.
How do I book multiple destinations? On the website homepage
where you enter your request, you will see the round trip/one way buttons, next
to this you will also see a multi-city button. Choose this and enter up to 4 different
cities and dates.
How do I get/change seat assignments? Seat numbers
are automatically assigned after your reservation has been ticketed on all applicable
flights. To change your seat assignments, please contact the airlines directly.
For a list of world-wide airline phone numbers, please visit the
Airline Contact page.
How do I order a special meal? When entering your
request you will see a section that allows you to request a special meal. This request
will be sent to the airline and will be requested on all applicable flights. If
you wish to change your meal choice you can contact the airline directly. For a
list of world-wide airline phone numbers, please visit the Airline Contact page.
Can I use an airline coupon or voucher online?
We are unable to accept vouchers or airline coupons as partial or full payment towards
the purchase of an airline ticket. It is suggested that you contact the issuing
airline directly. For a list of world-wide airline phone numbers, please visit the
Airline
Contact page.
Questions about the payment process (top)
How do I pay for all travel products such as air tickets,
insurance, hotels, etc. purchased on-line? The easiest form of payment is
a valid US or Canadian credit or debit card. Debit cards may be used but are generally
subject to low daily limits that may cause the payment process to be rejected, ie.
credit card declined. We accept the following types of major credit cards: American
Express, Visa, Master Card, Discover, and Diners Club. If you do not have a valid
credit card then tickets may not be purchased on-line. Only one card may be used
to purchase the ticket(s) on a given reservation. To complete the purchase process
you will need to enter information about the credit card and have this information
validated before a ticket or a final confirmation is issued. If the entered credit
card information is not valid then an error will be generated and an e-mail sent
to you (at the e-mail address specified by you) indicating that the credit card
has been declined. In order to keep the reservation you must call the Help Desk
at 619-435-6103 between 9a-10pm EST and provide the Customer Representative with
valid credit card information within 24 hours of making the reservation, or the
reservation may be terminated. Please be aware we have no control of the airlines
taking their seats back for inventory purposes from an un-ticketed reservation without
notice. Most credit card declines are the result of inaccurate information being
entered into the website payment page such as transposing credit card digits, having
the wrong security code or expiration date, or the name on the card and address
are inconsistent. These problems can be remedied by simply calling Help Dest at
619-435-6103 between 9a-10pm EST and correcting the entered data.
Can I pay for the ticket with a debit card? Although
Credit Cards are suggested, we do accept Debit cards with Visa or Mastercard logos
on them. Debit cards normally have a lower daily spending limit, usually between
$300-$500. This can cause complications when purchasing an airline ticket online.
It is highly recommended you contact your bank prior to purchase to ensure the daily
spending limit will cover the ticktet(s). Please advise them you are purchasing
tickets online. This may also protect you from a security block being placed on
your account. Also please note that Debit cards have a stricter fraud screening
which can cause delays in confirmation. If for any reason your card is declined,
you will be notified via email. Please be advised you will be responsible for contacting
your bank to clear up any problems. The airlines have the right to expire a fare
and cancel a request when full payment is not received.
Do you accept prepaid credit cards? We accept
most pre-paid credit cards however, we highly recommend using a standard credit
card. The bank’s processing time, flexibility and ability differs greatly from that
of a debit or credit card. We have found that some pre-paid card companies do not
work well with internet purchases over $100.00.
Are all prices in US Dollars?All
of our fares are listed in US Dollars. As stated on our home page, all
of our prices are quoted in US dollars. We do accept Canadian credit/debit card
and the final charges on your Canadian statement will be in Canadian Dollars
after our price quote has been converted from US Dollars. Since the currency exchange
rate is based upon your credit card company’s conversion rate tool at the time your
charge is processed, your final amount may vary.
Do you accept Canadian credit/debit cards? Yes,
we do accept Canadian credit/debit cards for payment. The amount will be converted
to Canadian dollars and these amounts are what will appear on your billing statements.
Since the currency exchange rate is based upon your credit card company’s conversion
rate tool at the time your charge is processed, your final amount may vary.
I have a non-US, non-Canadian credit card, can I use it?
Unfortunately we are unable to accept credit cards issued outside of the US or Canada
as payment towards your airline ticket.
Why was my credit card was declined? There are
many reasons a card can be declined. Please know that in most cases the airline
will only allow a flight request to hold for 24hrs before the fare expires and the
request is canceled. You will be notified if your card is declined and you will
have to contact the credit card company to clear up the problem. Some problems include:
insufficient funds, low daily spending limit, billing address verification failed,
and internet fraud screening. Once the problem is resolved you can call our Help
Desk between 9am-10pm EST to have the ticket processed.
Is there a service fee for purchasing my ticket through
the site? Yes, all service fees and taxes are included into your final total
when searching online for a flight. You are able to click on the "taxes/fees" choice
to see a breakdown of all separate amounts that create your final total and amount
charged to your card.
Why are there different charges on my credit card?
You will see separate charges on your credit/debit card for accounting reasons.
However, when all amounts are added up they will not exceed the final amount you
agreed to pay online.
Questions about the confirmation/ticketing process (top)
How do I review/confirm my reservation? After
you have completed the online request you will receive a booking reference code.
It is a 6 character code that will either be made up of both letters & numbers
or just letters only. You can monitor the progress of your request by visiting our
informational websites. If your code has only letters please visit
www.virtuallythere.com and if your code has both letters and numbers please
visit
www.checkmytrip.com. Once the airline
has fully confirmed and issued your tickets you will receive a second and final
email confirming your request. If you did not receive a final confirmation, it may
be because your internet provider has blocked it as possible spam. Please take a
moment to check your spam/junk folder.
What if I have not received my confirmation email with
my booking reference code? Once you have completed the online request you
will instantaneously receive an email acknowledging your request which will include
a booking reference code. If you don’t receive this within 5 minutes you may have
entered your email incorrectly or your email server has routed the email to a spam/junk
folder, please know that AOL, GMAIL, EARTHLINK, YAHOO, and HOTMAIL are notorious
for this. It is suggested to call our Help Desk at 619-435-6103 between 9a-10p EST
if you don’t receive an email after making your request.
I need another copy of my itinerary or I lost my itinerary?
If you need another copy of your itinerary you can use your booking reference code
to print one out by following these instructions: your reference code is a 6 character
code that will either be made up of both letters & numbers or just letters only.
If your code has only letters you will visit
www.virtuallythere.com and if your code has both you will visit
www.checkmytrip.com. You can print out the information from there.
I have a confirmed reservation on 2 or more airlines.
Why are you unable to issue my ticket? Some airlines do not have ticketing
and/or baggage transfer agreements with each other therefore causing the itinerary
you chose to be invalid and unable to be confirmed and ticketed by the airline.
If this situation arises your request will be cancelled and nothing will be charged
to your card. You can then proceed to go back online to choose an alternate itinerary.
Do I have an electronic (e-ticket) or paper ticket?
Our system is programmed to automatically issue e-tickets first. If the airline
prohibits an e-ticket, then the system will automatically issue a paper ticket and
an additional Fedex shipping charge will be applied to your total charges. If you
are concerned about having a paper ticket, you may call our Help Desk at 619-435-6103
between 9a-10p EST.
Questions about the shipping process (top)
I purchased a paper ticket, how will I receive it?
If the airline forces us to issue paper tickets our shipping department will then
ship out your tickets to the credit/debit card billing address only. The tickets
will come via Fed Ex second day delivery. We can also over night packages and set
up Saturday deliveries when necessary. Please know that we do NOT ship outside the
US/Canada. Please allow extra days if purchasing a ticket on the weekends/holidays.
What is the shipping charge? We use Fedex 3 day
shipping to send all paper tickets to our customers. For shipments within the continental
US, the Fedex shipping charge is $19.00 for the standard 2 day shipping. For shipments
including Hawaii, Alaska, Puerto Rico, and the US Virgin Islands, there will be
a $25,00 charge. If we have to ship to anywhere in Canada there will be a $38.00
charge.
Why did I not receive my tickets in the mail?
If you have not received tickets in the mail it is most likely because you were
issued electronic tickets ( e-tickets). If you were issued e-tickets your email
confirmation serves as your ticket receipt. The airline will only require a valid
government issued ID such as a passport/Drivers license/state ID in order to check
in and receive a boarding pass.
I did not receive my paper tickets in the mail, what should
I do? If you purchased paper tickets our shipping department will send them
via Fed Ex, once they do they will also send an email to the traveler advising the
Fed Ex tracking # in order for you to track your package. The tickets are normally
sent with a 3 day delivery but can take longer if over a weekend/holiday. You can
use your tracking # on the
www.fedex.com to
view the most current information. If 4 or more days have passed, you may call our
Help Desk at 619-435-6103 between 9a-10p.
I have a PO Box, how will you ship me the tickets?
Unfortunately Fed Ex will not deliver to a PO Box, FPO, or APO address. If you are
certain you have a paper ticket, you will need to contact our shipping department
(619-435-6103 between 9a-10p EST) to supply us with your physical mailing address
in order to have your tickets shipped.
Can I send the tickets to a different mailing address?
We are not able to ship to any other address than the one attached to the billing
credit/debit card being used.
Questions about the traveling process (top)
How do I travel with an electronic ticket? Electronic
tickets (e-tickets) make traveling convenient for many reasons. You will not have
to worry about misplacing your tickets since everything is done electronically and
in the airline system. You will not be asked to present anything at check-in but
your government issued ID. You can carry your email confirmation with you if you
wish. If you need to print out your itinerary you can do so by using your reference
code and visiting our informational websites. Your reference code is a 6 character
code that will either be made up of both letters & numbers or just letters only.
If your code has only letters please visit
www.virtuallythere.com and if your code has both letters and numbers please
visit
www.checkmytrip.com. You can print
out the information from there.
What identification do children need at the airport?
For domestic travel in the U.S., passengers under the age of 18 are not required
to have identification. However, the adults who are responsible for the child at
the departure airport and arrival airport are required to have identification. While
the airlines typically do not specify the identification required for the adult
who drops off or picks up the child, the same kinds of photo identification that
an adult uses for airline travel should be sufficient and/or a valid Birth Certificate.
If a child is traveling unaccompanied on an international flight, there may be additional
requirements such as Passports/Visas. Depending on the circumstances, you may need
to have additional documentation to allow a child to leave the departure country
or to enter the destination country. Contact the appropriate authorities for each
involved country to ensure that all requirements are being met.
What are the rules on unaccompanied minors/children traveling
alone? Most airlines allow unaccompanied children at or above a certain
age to fly, though usually with several restrictions. Programs vary widely from
airline to airline, and no two airlines will have the same polices, which is why
we suggest making direct reservations with the airline for unaccompanied minors.
In the U.S., there are no clear regulatory guidelines with respect to unaccompanied
children, so it is important that you take the time to understand the specific policies
of the airline by visiting their website or calling them.
Why do I have to switch airports? Itineraries
will sometimes involve an airport transfer when certain airlines don’t fly to your
requested destination from one airport to another such as EWR and JFK in New York
City. The switch of airports is carried out at the travelers own expense and will
require the traveler to collect their luggage and transfer to the next airport where
he/she will then check-in with the next scheduled airline. Most itineraries that
involve a switch of airports are normally priced lower which is why it is offered
as a viable option on the website.
What are the check-in procedures for domestic and international
flights? When packing, please remember that new Federal carry-on rules allow
for only one standard-size carry-on bag and one personal item such as purse, laptop
computer, small book-type backpack or briefcase.
The Transportation Security Administration requests travelers not to lock their
checked luggage. If your bag is locked and there is a need to inspect the bag, the
locks will be removed by security. New Federal security rules require customers
who have checked baggage to fly on the same flight as their checked bags. If you
are checking your bags, be sure your name and contact information is on the outside
and inside of each bag.
If you're checking bags for a domestic flight, you should arrive at the airport
90 minutes prior to departure. If you only have carry-on luggage, plan to arrive
60 minutes prior to departure. For international flights, it's recommended that
you arrive at least two hours prior to departure. For international flights all
passengers will need their passports.
Have your government-issued photo ID available at all times, as well as a printed
itinerary if you're traveling with an electronic ticket. As per FAA rules, if you
are traveling on a domestic flight with a child or children under the age of 18,
they do not need a photo ID as long as the accompanying adult certifies their identity.
As always, passengers should reconfirm their flight times directly with the airlines
either the night before or early the day of departure to insure that no last minute
schedule changes have occurred. If you wish to reconfirm your flights with the airlines
or if you have any questions about a particular airline's rules, please contact
the airlines directly. For a list of airline phone numbers, please visit the
Airline Contact page.
What are the latest passport requirements for US citizens
traveling to/from Canada, Mexico, and the Caribbean?
As of June 20, 2007, the U.S. government has
postponed for at least six months
a requirement that Americans returning by land or sea from
Canada, Mexico, and
Caribbean nations must carry passports. The rule, due to go into effect
in January, will be delayed until the summer of 2008. Until then, travelers from
those destinations must show government-issued photo identification such as a driver's
license,
as well as proof of citizenship such as a birth certificate.
As of June 8, 2007,
U.S. citizens traveling to Canada, Mexico,
the Caribbean, and Bermuda who have applied for but not yet received passports
may temporarily enter and depart from the United States by air through September
30, 2007, with the following documentation:
Adults must present government-issued photo identification and U.S. Department of
State official proof of passport application. Children under age 16 traveling with
parents or legal guardian will be permitted to travel with official child's proof
of passport application. Proof of application can be obtained at:
Passport Proof
The federal government is making this accommodation for air travel due to longer
than expected processing times for passport applications in the face of record-breaking
demand. This accommodation does not affect entry requirements into any other countries,
including those in Central and South America.
What general passport requirements are required for international
travel and where can I find the latest specific information about international
travel requirements? Passport, visa, and health requirements vary by country
of destination. Make sure you get all the information you need well in advance of
your trip. Passports are now required for all U.S. citizens traveling to or from
the United States
via air,
to/from Canada, Mexico, Central and South
America, the Caribbean (with the exception of Puerto Rico and the U.S. Virgin Islands),
and Bermuda. These requirements have been temporarily modified because
of the high demand and the State Department’s inability to meet the needs in a timely
manner. Refer to
US Passport Information
for the latest requirements and regulations. Beginning in summer of 2008, passports
will be required for all U.S. citizens traveling to or from the United States via
land and sea, regardless of destination.
United States citizens can visit the State Department’s web site
http://travel.state.gov, or call the U.S. National Passport Information
Center: (877) 4USA-PPT. Please allow
10-12 weeks for processing
of the passport application. If you need to travel urgently and require a passport
sooner, please visit
http://travel.state.gov
for additional information on expedited processing.
To find out more information about how to obtain a Passport, please visit
http://travel.state.gov/passport/passport_1738.html.
To find frequently asked questions about the New Travel Document Requirements, please
visit
http://travel.state.gov/travel/cbpmc/cbpmc_2225.html.
To find foreign country entry requirements, please visit
http://travel.state.gov/travel/tips/brochures/brochures_1229.html.
Hotel Reservations
How-to-Purchase Travel Products On-Line
Travel Tips (top)
How can I find more information regarding current delays
at airports? For the latest information on airport delays go to
FAA Flight Delays.
How can I find more information regarding planning and
preparing for an international trip? See the
US State Department website for travel recommendations and country warnings.
For pre-trip vaccinations, travel health warnings, and tips for traveling healthy
check the Centers for Disease Control and Prevention's international traveler's
hotline at 1-877-FYI-TRIP (1-877-394-8747); fax 1-888-CDC-FAXX (1-888-232-3299),
or visit the
CDC Traveler’s Health webpage.
How can I find more information regarding how to obtain
assistance from a US embassy or consulate when traveling abroad? There are
U.S. embassies in more than 160 capital cities of the world. Each embassy has a
consular section. Consular officers in consular sections of embassies do two things:
- They issue visas to foreigners
- They help U.S. citizens abroad with replacing a passport, medical emergency, access
to temporary funds, assistance if you are arrested, and evacuations.
For more specific country information go to
US Emergency Help in a foreign country.
Replace a Passport
- If you lose your passport, a consul can issue you a replacement, often within
24 hours. If you believe your passport has been stolen, first report the theft to
the local police and get a police declaration.
Find Medical Assistance - If you get sick, you
can contact a consular officer for a list of local doctors, dentists, and medical
specialists, along with other medical information. If you are injured or become
seriously ill, a consul will help you find medical assistance and, at your request,
inform your family or friends. (Consider getting private medical insurance before
you travel, to cover the high cost of getting you back to the U.S. for hospital
care in the event of a medical emergency.)
Help Get Funds - Should you lose all your money
and other financial resources, consular officers can help you contact your family,
bank, or employer to arrange for them to send you funds. In some cases, these funds
can be wired to you through the Department of State.
Help In An Emergency - Your family may need to
reach you because of an emergency at home or because they are worried about your
welfare. They should call the State Department’s Overseas Citizens Services at 1-888-407-4747.
The State Department will relay the message to the consular officers in the country
in which you are traveling. Consular officers will attempt to locate you, pass on
urgent messages, and, consistent with the Privacy Act, report back to your family.
This will be facilitated if you have registered your trip with the US State Department
at
Trip Registration.
Visit In Jail - If you are arrested, you should
ask the authorities to notify a U.S. consul. Consuls cannot get you out of jail
(when you are in a foreign country you are subject to its laws). However, they can
work to protect your legitimate interests and ensure you are not discriminated against.
They can provide a list of local attorneys, visit you, inform you generally about
local laws, and contact your family and friends. Consular officers can transfer
money, food, and clothing to the prison authorities from your family or friends.
They can try to get relief if you are held under inhumane or unhealthful conditions.
Make Arrangements After The Death Of An American
- When an American dies abroad, a consular officer notifies the Americans family
and informs them about options and costs for disposition of remains. Costs for preparing
and returning a body to the U.S. may be high and must be paid by the family. Often,
local laws and procedures make returning a body to the U.S. for burial a lengthy
process. A consul prepares a Report of Death based on the local death certificate;
this is forwarded to the next of kin for use in estate and insurance matters.
Help In A Disaster/Evacuation - If you are caught
up in a natural disaster or civil disturbance, you should let your relatives know
as soon as possible that you are safe, or contact a U.S. consul who will pass that
message to your family through the State Department. Be resourceful. U.S. officials
will do everything they can to contact you and advise you. However, they must give
priority to helping Americans who have been hurt or are in immediate danger. In
a disaster, consuls face the same constraints you do - lack of electricity or fuel,
interrupted phone lines, closed airports.
Should I register my trip with the US State Department?
Yes! When an emergency happens, or if natural
disaster, terrorism, or civil unrest strikes during your foreign travel, the nearest
U.S. embassy or consulate can be your source of assistance and information. By registering
your trip, you help the embassy or consulate locate you when you might need them
the most. Registration is voluntary and costs nothing, but it should be a big part
of your travel planning and security. To register your trip go to
Travel Registration at the US State Department.
How
can I find more information regarding emergency services and telephone numbers when
traveling abroad? When traveling abroad it is important to know how
to contact emergency services in the country you are located. Below is a partial
list of selected emergency numbers. For a more complete list of number go to
World Guide.
|
Country
|
Ambulance
|
Fire
|
Police
|
|
A
|
|
|
|
|
Argentina
|
101
|
107
|
101
|
|
Aruba
|
911
|
|
Australia
|
000 (112 on cell phone)
|
|
Austria
|
112 / 122
|
|
B
|
|
|
|
|
Bahamas
|
911
|
|
Bahrain
|
999
|
|
Bali
|
112
|
118
|
|
Bangladesh (Dhaka)
|
199
|
9 555 555
|
866 551-3
|
|
Barbados
|
115 / 119
|
113 / 119
|
112 / 119
|
|
Belgium
|
112 (cell) / 101
|
|
Belarus
|
03
|
01
|
02
|
|
Bermuda
|
911
|
|
Bolivia (LaPaz)
|
118
|
|
|
Brazil
|
911
|
|
British Virgin Islands
|
999
|
|
C
|
|
|
|
|
Cambodia, The
Kingdom of (Phnom Penh)
|
119
|
|
Canada (AB, MB,
NB, NS, ON, PE, QU)
|
911
|
|
Canada (BC, NF,
SK)
|
911 local only1
|
|
Canada (NT)
|
|
3 dig+2222
|
3 dig+1111
|
|
Canada (NU)
|
local only
|
|
Canada (YK)
|
3 dig+3333
|
3 dig+2222
|
3 dig+5555
|
|
Cayman Islands
|
911
|
|
Chile
|
131
|
132
|
133
|
|
China, The People's
Republic of
|
999 / 120 (Beijing)
|
119
|
110
|
|
Colombia
|
119
|
|
Costa Rica
|
911
|
|
Czech Republic
|
112/155
|
150
|
158
|
|
D
|
|
|
|
|
Denmark
|
112
|
|
Dominican Republic
|
911
|
|
E
|
|
|
|
|
Ecuador
|
131
|
|
101
|
|
Egypt
|
0
|
03180
|
0
|
|
England
|
112 / 999
|
|
F
|
|
|
|
|
Fiji
|
000 / 911
|
|
Finland
|
112
|
|
France
|
112 / 15
|
112 / 18
|
112 / 17
|
|
G
|
|
|
|
|
Georgia
|
03
|
01
|
02
|
|
Germany
|
112
|
110
|
|
Greece
|
112 / 166
|
112 / 199
|
112 / 100
|
|
Greenland
|
local numbers only
|
|
Guatemala
|
123
|
123
|
110
|
|
H
|
|
|
|
|
Hong Kong
|
999
|
|
Hungary
|
112
|
|
I
|
|
|
|
|
Iceland
|
112
|
|
India
|
102
|
101
|
100
|
|
Indonesia
|
118
|
113
|
110
|
|
Ireland, Republic
of
|
112 / 999
|
|
Israel
|
101
|
102
|
100
|
|
Italy
|
118
|
115
|
112 / 113
|
|
J
|
|
|
|
|
Jamaica
|
110
|
110
|
119
|
|
Japan
|
119
|
119
|
110
|
|
K
|
|
|
|
|
Korea, The Republic
of (South Korea)
|
119
|
119
|
112
|
|
Kuwait
|
777
|
|
|
L
|
|
|
|
|
Luxembourg
|
112 / 113
|
|
M
|
|
|
|
|
Macau
|
999
|
|
Malaysia
|
999
|
994
|
999
|
|
Martinique
|
18
|
18
|
17
|
|
México
|
065
|
068
|
060
|
|
Monaco
|
112
|
|
N
|
|
|
|
|
Nepal
|
2280941
|
|
100
|
|
Netherlands (Holland)
|
112
|
|
Netherlands Antilles
|
912
|
|
|
New Zealand
|
111
|
|
Nicaragua
|
265 1761
|
265 2373
|
118
|
|
Northern Ireland
|
112 / 999
|
|
Norway
|
112 / 110
|
|
O
|
|
|
|
|
Oman
|
999
|
|
P
|
|
|
|
|
Pakistan
|
115
|
16
|
15
|
|
Panama3
|
269-9778
|
103
|
104
|
|
Peru
|
011 / 5114
|
|
Philippines
|
166 / 117
|
|
Poland
|
112 / 999
|
|
Portugal
|
112 (115 for forest fires)
|
|
Puerto Rico
|
911
|
|
Q
|
|
|
|
|
Qatar
|
999 / 118
|
|
R
|
|
|
|
|
Russia
|
112
|
|
Russian Federation
|
03
|
01
|
02
|
|
S
|
|
|
|
|
Scotland
|
112 / 999
|
|
Singapore
|
995
|
995
|
999
|
|
South Africa
|
10177
|
10111
|
10111
|
|
South Africa
(Cape Town)
|
107
|
|
Spain
|
112
|
|
St Lucia
|
999 / 911
|
|
St Maarten
|
911 / 542-2111
|
911 / 120
|
911 / 542-2111
|
|
St Vincent & the Grenadines
|
999 / 911
|
|
Sweden
|
112
|
|
Switzerland
|
144
|
118
|
117
|
|
T
|
|
|
|
|
Tahiti - French Polynesia
|
15
|
|
|
Taiwan (Republic
of China)
|
119
|
119
|
110
|
|
Thailand
|
191
|
199
|
191
|
|
Tibet
|
unknown
|
|
Trinidad & Tobago
|
990
|
990
|
999
|
|
Tunisia
|
190
|
|
|
Turkey
|
112
|
110
|
155
|
|
U
|
|
|
|
|
United Arab Emirates
(Abu Dhabi)
|
998 / 999
|
|
United Kingdom
|
112 / 999
|
|
United States
|
911
|
|
Uruguay
|
999 / 911
|
|
US Virgin Islands
|
911
|
|
V
|
|
|
|
|
Vatican City
|
113
|
115
|
112
|
|
Venezuela
|
171
|
|
Vietnam
|
115
|
114
|
113
|
|
W
|
|
|
|
|
Y
|
|
|
|
|
Yugoslavia (Serbia
& Montenegro)
|
94
|
|
|
Z
|
|
|
|
How can I find more information regarding replacing stolen
credit cards, ID, or passports when traveling? For lost or stolen passports,
contact the US Department of State by clicking on the following link:
http://travel.state.gov/passport/lost/lost_849.html. In addition, you can
contact the State Department at the following telephone number, toll free at: 1-877-487-2778
(TTY 1-888-874-7793). Operators are available 7 a.m. to midnight, ET, Monday-Friday,
excluding Federal holidays.
For lost or stolen credit cards. report the loss or theft of your credit cards and
your ATM or debit cards to the individual card issuers as quickly as possible. Many
companies have toll-free numbers and 24-hour service to deal with such emergencies.
It's a good idea to follow up your phone calls with a letter. Include your account
number, when you noticed your card was missing, and the date you first reported
the loss. Here are some telephone numbers:
Visa Global Customer Assistance Center toll-free
(800) 847-2911. For international numbers go to
Visa Global Assistance.
MasterCard Global Service - For an emergency within
the United States call 1-800-MasterCard (1-800-627-8372). Outside the United States
call the following telephone number collect to the United States in the event of
an emergency 1-636-722-7111. For additional international locations go to
Master Card Global.
Discover Card 1-800-DISCOVER (1-800-347-2683)
American Express Card - call American Express
Customer Service at 1-800-268-9824. In the U.S. call 1-800-528-4800. For Travelers
Cheques call Customer Service at 1-888-412-6945. If you are traveling outside of
the United States, please call Customer Service collect at 1-801-945-9450.
Diners Club Customer Service at 1 800 2 DINERS
(1 800 234.6377) in the U.S. or call collect: 702 797.5532 from outside the United
States.
Current Regulations (top)
What are the current security regulations for carry-on
of liquids, gels, and aerosols? For the current security regulations regarding
liquids, gels and aerosols in carry-on bags, please go to the Transportation Security
Administration’s website at
TSA
Carry on Regulations.
What are the current security regulations for traveling
with an infant? For the current security regulations regarding traveling
with infants and carry-on of milk, formula, or juice, please go to the Transportation
Security Administration’s website at
TSA: Traveling with Children.
What are the current security regulations for travelers
with disabilities? For the current security regulations regarding traveling
with disabilities and medical conditions, please go to the Transportation Security
Administration’s website at
TSA: Travelers with Special Needs.
What items are prohibited from being carried on an airplane
and what happens if a prohibited item is found? For the current security
regulations regarding which items are prohibited from being transported on an airplane,
please go to the Transportation Security Administration’s website at
TSA: Prohibited Items.
What is the online booking process and how does it work?
Complete the online booking form to begin the process. Simply follow the online
form directions. Upon successful completion of the online form,you will quickly
receive a booking reference code. An email will follow that confirms your reservation
request is in process, and instructions to watch for your ticketing confirmation
email. When you receive your ticketing confirmation email your transaction completed.
To review/confirm your reservation, please visit either of the following websites:
Using your reference code, which is a 6 character code that will either be made
up of both letters & numbers or just letters only. If your code has only letters
please visit
www.virtuallythere.com
and if your code has both letters and numbers please visit
www.checkmytrip.com. You can print out the confirmation from there.
How do I know data is secure? travelation.com
guards your privacy and security. We’re certified by Geo Trust.
How do I know I'm getting the best deal? We are
pleased to offer a price match guarantee! If you find a lower rate within 24 hours,
we’ll match it or refund the difference. Restrictions apply.
What tips would a professional trip advisor give me for
buying on the internet? Before purchase be sure to take advantage of the
easy search system to shop a variety of dates or travel times, you may greatly improve
your fare with a minimum of flexibility. A greater advance purchase will likely
improve your fare. Make sure you read your total costs including all taxes and fees.
Double check all information on your booking form before submitting for purchase.
If you notice an error contact customer service immediately.
Make sure you receive an email with the electronic, or paper ticket number/s well
as a confirmation code with each airline in your itinerary. If your itinerary requires
paper tickets make sure you receive them, without them you cannot travel. Understand
the vast majority of airline tickets are non refundable once purchased.
What type of errors might I encounter and how to fix
them Common errors include invalid credit card numbers, incorrect billing
address, incomplete email addresses, etc. For some errors, you may see an alert
in red directing you to the specific problem. Please make sure all of your
information has been corrected and try to submit the form again. If you continue
to receive an error message the problem may be on the airlines side and you will
need to contact our Help Desk at 619-435-6103 between 9a-10p EST for further assistance.